The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. I then get an email in May saying I would be charged 14 per month. Pay a little bit more and go somewhere decent ! Absolutely flabbergasted of the audacity and attitude she had with me. They put on load music then procede to shout over it. And the price is ok.Over all not impressed with the gym at all. Find out how we combat fake reviews. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The changing rooms are always clean and the same for the showers! However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? townhomes for rent in pg county. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. They are still charging me 6 months later and now have sent me a bill for over 50!!! Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. This review is on the company and not the local gym. Correction: non-existent customer service. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. Management ineffective and ambivalent. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. No matter how many times I try to contact them I never get a response. Your experience matters. We use dedicated people and clever technology to safeguard our platform. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Gym was great but suddenly closed down with little more than a note on the door. PREMIUM EQUIPMENT Anyone can write a Trustpilot review. I have been trying to contact them for a refund for months and have been completely ignored. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk We use dedicated people and clever technology to safeguard our platform. Join the 271 people who've already contributed. Still waiting on a response to my request for a refund. And parking right outside that's free!! The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! I bought a membership 4 years ago. The main reason that I joined is for the Les Mills Combat class. After a few weeks of this i started to get upset. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Avoid. Plus, you avoid the $5 phone payment processing fee. This week i have attended a tone class and a body pump, both were identicle. It goes against our guidelines to offer incentives for reviews. If you want a real Les Mills class, or any customer service, go to another gym! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). I have paid for a year's membership through GymFlex and have no idea how to get my money back. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Having booked online, I would have expected an email letting me know. Any attempt to contact head office is ignored. We use dedicated people and clever technology to safeguard our platform. How many stars would you give TruGym? In the first instance contact your local gym. Find out how we combat fake reviews. | Read 241-259 Reviews out of 259. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. I prefer to go in before work so at 6am and then use the sauna and steam room. Worst customer service ever have not had one reply to my messages or calls!! A nice gym and I enjoy my early morning workouts. All rights reserved. Join the 270 people who've already contributed. Our gyms come with either a sauna or steam room (some have both!) 0 star! I've had an amazing time going to this gym. 2023 Trustpilot A/S. Otherwise I would give it a five star rating. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. trugym customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Bring back Les Mills Body Combat please! The Gym is crowded all the time. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Awful showers. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. We use dedicated people and clever technology to safeguard our platform. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Here are 8 tips for writing great reviews. Same as below - Trugym Bromley closed and didnt refund the lost membership. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. But I suppose you get what you pay for. Its hard to believe this is actually a trading company (for now!). Would definitely recommend to a friend especially with the ladies only facility. Here are 11 ways to become an excellent customer service professional: 1. 2023 Trustpilot, Inc. All rights reserved. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Verification can help ensure real people write reviews about real companies. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Join the 268 people who've already contributed. Bring back Les Mills Body Combat please! !Poor service. It goes against our guidelines to offer incentives for reviews. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Very unprofessional! Would definitely recommend to a friend especially with the ladies only facility. As far as I'm aware non of the members have received refunds on their memberships either. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Maybe they could squeeze in another floor mat area near the gym balls. We'll then contact Harlands on your behalf to get this resolved. The management are useless and very unfriendly. The evening staff are very welcoming and friendlly. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. HiPlease accept our sincere apologies for the negative experience you've had with truGym. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Lovely gym with great facilities! BUILD A PERFECT RESUME. I asked for complaints procedure for head office and that was also denied. We use cookies to ensure that we give you the best experience on our website. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The company needs shutting down. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! I find I spend more time on looking for the weights I need and connectors rather than actually training! It goes against our guidelines to offer incentives for reviews. Be proactive by paying attention to the customer's needs and offering help or recommendations . Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Very clean with a good atmosphere and equiptment maintained to high levels. Here are 8 tips for writing great reviews. How many stars would you give TruGym? Not a problem there are always teething problems. 2023 Trustpilot, Inc. All rights reserved. why would you not notify any body ? I am still waiting for a refund and the information about the instructors.. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 Weights are all over the place. Here are 8 tips for writing great reviews. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Your experience matters. Also, water little bit too cold sometimes. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Your experience matters. Good luck TruGym you are going to need it! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Management ineffective and ambivalent. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. It was a great gym to start off my journey on becoming the best version of my self. When it comes to growing a business, reputation is everything. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. We use dedicated people and clever technology to safeguard our platform. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. This suggests to me that they know they are not up to date. Date of experience: 10 November 2022. Be friendly. How many stars would you give TruGym? Find another gym do not get involved with them. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. How many stars would you give TruGym? These companies sure know how to work the direct debit magic to help themselves and rip of people. This hasn't happened and all attempts to contact them regarding this is being ignored. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. They've also had bad reports in the paper. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Contact Spectrum Customer Service - HighSpeedInternet.com Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. So far, an excellent option for a gym considering the membership prices are cheap. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. I'm now in the process of seeking legal advice and so far it's looking positive. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. this is extremely unprofessional. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! info@gurukoolhub.com +1-408-834-0167; trugym customer service. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . The trouble is they use crooks to process their member's payments. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Top gym with great facilities and friendly staff that are always willing to provide support and advice. | Read 41-60 Reviews out of 265 How many stars would you give TruGym? Here are 8 tips for writing great reviews. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. My branch shut down down and I never received a membership refund. The equipment is good and I find that any issues raised were dealt with quickly and professionaly.