Call BGE at 1-877-778-2222 to report any downed electrical lines. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. How to Reach a Real Person at Comcast/Xfinity. How does cable internet get to your house? Stay put and call 911. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Throughout our history, DISH has always put customers first. Two delivery trucks have had close calls recently. Thank you for reaching out to our forums community, its great we can connect this way! Thanks! There appears to be no other way to contact comcast/xfinity. I don't have AT&T, or a landline. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Report downed power lines at 713-207-2222. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. We've had a downed wire touching our building for about two months at this point. Type your message in the text area near the bottom of the window 5. How do I talk to a real person at Comcast? Sound the horn, roll down your window and call for help. I have a downed line in my front yard. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. How to report a down or damaged CenturyLink line. Then it thanks me for signing in. Welcome to the Xfinity community! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We have made changes to keep employees safe so response and call times may be longer than usual. New comments cannot be posted and votes cannot be cast. Hello saftek and welcome, A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. If the center conductor of the cable is solid copper, it carries it quite well. Select Start Troubleshooting to begin your modem restart. I hate to hear this has been your experience and would love to investigate this for you! Comcast Xfinity problems in the last 24 hours. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Archived post. I am a bot, and this action was performed automatically. 115.124.120.233 70% of power outages are caused by major weather. Call 800.288.2020. We have made changes to keep employees safe so response and call times may be longer than usual. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I really appreciate you being a member of the Comcast Family! How do you get straight to a representative? Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Jacksonville, Florida Area. Then, call PG&E at 1-800-743-5000. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . This post was marked as solved. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words 3.) To confirm, are the wires in question still low-hanging by chance? Occasionally there is a mix up and Comcast forgets to bury the drop. Please contact the moderators of this subreddit if you have any questions or concerns. See how you can save when you add Comcast Business Mobile or add a new line. The ground around your car may be energized. I have a downed wire in the middle of the street. Then, call PG&E at 1-800-743-5000. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. DO NOT TOUCH downed lines or anything they are touching. Call 911, which will get the FD out to asses the wire (s). If you see a power line on the ground, don't assume that it is not energized or that it is insulated. If you have questions about your services, we're here to answer them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's infuriating. Update on June 10, 2021. Please send us a direct message to "Xfinity Support" with your full name and address. . it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) You can report an issue by going to the Xfinity Status Center. My electric company has been out already and have told me that it is Comcast's issue. Find an Xfinity Location Check the status and hours of locations near you. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? The tree and the cable are both on the grass verge next to my property. That person will tell you who the city's contact is in the Comcast governmental affairs office. Thanks! To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). How do I report an above ground cable down? Call 800.288.2020 and select Repair. They have been hanging very low for over a year. Click Continue. Sky News is distributed via an English-language radio news service, and through online channels. An official employee, such as myself or whoever is first available, will respond. Step 1: Inquiry. Please call this number (855) 307-4896 to set up your service. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Don't worry, we'll never do that as it might cut into our profits for the quarter. It has been severed months ago and left hanging. I am a bot, and this action was performed automatically. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. In the top right corner, you'll see a little chat icon near the bell icon. X | `>`. Thank you so much Anthony for sending us over those details and the Modmail. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Search accounts based on account number, or chat online. By selecting Accept all, you consent to our use of Cookies. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. to Call your mayor's office. We truly appreciate you taking the time to reach out to let us know about a downed wire. I am an Official Xfinity Employee. Please send us a PM with your first and last name, as well as house numbers to your service address. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Talk to Us. Our community is your official source on Reddit for help with Xfinity services. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . If the IP address resides on the Comcast network. Type your message in the text area near the bottom of the window. 1 6 and our The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. #iworkforComcast I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. It may be used in setting the FCC's priorities for regulating companies like Comcast. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Not a word either by phone, email or through the support chat since then. For immediate assistance, check out the Xfinity Assistant. Payments are posted to your account after 5:30 p.m. on the day they are received. You may have to enter a lot of personal information to get connected, including your ZIP code. . This option is available 24 hours a day, 7 days a week. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You can also request a call at a time that fits your schedule. We have made changes to keep employees safe so response and call times may be longer than usual. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Provide your account info and say, Line is down., Dont have AT&T service? You will need to contact a tree trimming service yourself. Let us know. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Usually 911 dispatch has unlisted numbers for utilities. A drop-down list appears. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If youve got a free afternoon, you can run the cable yourself and save some money. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. How do I report this? I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Select Restart Modem to begin troubleshooting. Enter another ZIP to see info from a different area. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Who is responsible for cable line from pole to house? We have made changes to keep employees safe so response and call times may be longer than usual. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Its important that you dont exit the vehicle unless youre in imminent danger. Click the "New message" (pencil and paper) icon, 3. Responsible . Thanks! Contact Comcast and let them know of the down landline problem. A drop-down list appears. Click to reveal Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Can you please send us a Modmail message with your first and last name and full address? I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Report it as a hazard to your local PD, maybe they have a better contact. Emails sent with an attachment cannot be processed. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Tips in case of an outage What if my power is out? Thank you for bringing this issue to our attention. How to Report an Issue Online Visit xfinity.com/xfinityassistant. An official employee, such as myself or whoever is first available, will respond. When asked if you want to order new service, say "No." Performance & security by Cloudflare. How to report a downed wire if I'm not a customer? Create an account to follow your favorite communities and start taking part in conversations. Sky News is a British free-to-air television news channel and organisation. New comments cannot be posted and votes cannot be cast. I would like to report down wires in my back yard for the second time. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. I am a bot, and this action was performed automatically. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. If you smell natural gas or see downed power lines please do NOT use this page. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Youve reached the best place and perfect person to help with virtually all of your account needs! Id give them a ring. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. I have followed these instructions and sent the private message on 6/1/21. Massive outages do occur because of problems such as storms, floods etc. Cookie Notice Dial 333 to get connected to a customer service representative. A recent storm brought down a tree which took down one of the above ground cables by my house. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Report an issue Select Chat. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Comcast landlines are being used by homes and businesses alike. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Your IP: For immediate assistance, check out the Xfinity Assistant. Thank you so much for contacting our Xfinity Support Team over Reddit. Contact Customer Service at (800) 391-3000. There may be a 60 day notice cancellation fee for your service. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Voting closed 14. Yes, Comcast will come to your house to install the cable lines and equipment to your home. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The easement at my back property line has poles with electric and utility lines. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Where or how can I report this? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Who do you call for a downed cable line? Hello there! Then it tells me it can help me better if I sign in. Then Call Us. This post was marked as closed. Click Continue. In the top right corner, you'll see a little chat icon near the bell icon. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Genius. How do I report a downed telephone line? 2 1 RR ryanray.rr81 Visitor 2 Messages Just select Xfinity support and you will be able to speak with the next available specialist. If you receive overhead electric service, your electric system con- sists of the following: 1. Like. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000. Comcast Xfinity Outage Map. For more information, please see our No worries, Our team can definitely help right here! Hi, @user_af7a95. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Get in touch with Comcast Business. My thinking, if I were to do this at my house would be that that 1.) You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Remember: This number is just for unburied ground cables. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! You can contact 811 to get utility lines marked. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. How much notice do you need to give Comcast to cancel? Question: Does Comcast Hve To Repair A Cut Cable Line. and our Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . We have all the tools to help with your cable line and make sure it gets taken care of. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! How do you fix an exposed wire without electrical tape? Press question mark to learn the rest of the keyboard shortcuts. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. The wires at my rental property are on the ground. For immediate assistance, check out the Xfinity Assistant. I have called multiple times but I don't have an account so it won't let me through to talk to someone. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.