Applying to the Lifeline government assistance program is easy with enTouch Wireless. All rights reserved. Koninklijke Philips N.V., 2004 - 2023. Want to speak to a technical or sales representative via phone, or get a mailing address? The customer service center is available Monday through Friday, 8 a.m. - 8: 30 p.m. EST and Saturday from 10 a.m. - 4 p.m. EST. Having issues with your product? Philip's Lifeline also offers substantial technical support for all of its devices. They called my responders and one of them was just a little over a block away, and she was here in just no time flat. Contact us here. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month. The On the Go device offers the best value and versatility of all the Lifeline systems. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. This single-piece mobile system includes five locating technologies to quickly pinpoint your location* and dispatch help. At Lifeline, were here to support you. Lifeline requires an upfront $99.95 activation fee and charges $49.95 per month with fall detection. Also, shipping and activation may be free. Please use the Contact us form and select Billing, and you will hear back from one of our specialists within 1-2 business days. See if you qualify for free cell phone service in Nevada. Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment. Once Auto Pay has been set up, you will stop receiving invoices. Mobile base unit No landline required Fall Detection (optional) * GPS location capabilities Pendant options available $39.99/month Get $4 off Monthly Monitoring Use promo code: DEAL2023 Shop now Medical Alert Plus Please allow up to seven days from the date you mailed your payment for it to be posted. FYI: If you arent happy with your Lifeline system, you can return it within 30 days for a refund on equipment and monitoring. If you or your loved one wants a little extra peace of mind, take a look at the following products. Youll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how tos. This rating is derived from our editorial team's research, hands-on product testing, and customer surveys. Couldn't find what you were looking for? Founded in 1984, Lifeline was the first company in North America to offer home medical alert systems. A highlight of the HomeSafe Base Standard is the buttons battery life which lasts for years. In support of health systems and healthcare professionals, we have developed this resource center. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. SafeHome.org only uses high-quality sources to support the facts within our articles. Philips Care Assist C.03. You are about to visit a Philips global content page. The Lifeline HomeSafe Standard medical alert system provides affordable, easy-to-use equipment, giving peace of mind to seniors and those who care for them. Initial Complaint. Our commitment to providing quality and caring service to seniors, patients and their families has made us the industry leader for more than 35 years. However, this cost is part of Lifelines installation fee. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, LifeLine. A personalized care plan, so you choose who responds to a call for help, A system that fits every lifestyle, with no long-term contract or cancellation fees, Tools that connect your circle of family and friends to support caregiving. Find everything about placing an order, your order status and how to change or cancel an order. (2015, Oct 1). So stay tuned! Answer 5 simple questions and we'll recommend the system that is right for you. In support of health systems and healthcare professionals, we have developed this resource center. media contacts, press releases, biographies, picturesandvideo downloads see hereour media contacts. A Thought Leader in the Healthcare Technology space. By clicking GET FREE QUOTE, I understand and agree that a representative of Philips Lifeline will be contacting me at the telephone number I provided. However, you may cancel your service at any time with no penalty. We suggest you check the product box (model number could be on the bottom) or on your invoice. Monday - Saturday 9am-9pm EST Sunday 9am-6pm EST. Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. I hereby consent to receive such calls at the telephone number I designated. Lifeline does not offer a money-back guarantee. All rights reserved. To order an AED itself, call the same number (1-800-225-0230) and press option 2. Customer Services Portal specially for healthcare professionals One digital platform for asset maintenance, reporting and managementanywhere, anytime. The base unit, called the Communicator, uses the AT&T cellular network. Medicare does not cover Lifeline or other medical alert systems, but if you have Medicare Advantage, your plan might cover a portion of the device. AutoAlert smart sensors can identify a fall and instantly alert the Philips Response Center1.Only available in certain systems. This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. Click to reveal 24/7 Monitoring Center No, we will not send out verification. If able, users should always press their button when they need help. We recommend self installation for $19.95 installing a system is simple and easy to do. or contact your community caregiver. Our most affordable press button option. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. You can also e-mail aedsupport@philips.com. Yes. Find all investor-related information inour, If you have any questions about sustainability at Philips, please e-mail us at, If you have any questions about research at Philips, please e-mail us at, If you have any questions about intellectual property and standardsat Philips, please e-mail us at, If you have any questions about Philips Engineering Solutions, please. Call us to learn about the options in your area. Let us know if there is anything more we can do to help! Philips Lifeline Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Contacting Philips Lifeline Philips Lifeline Phone Number +1 800-635-6156: Customer Service All Philips Lifeline Contact Information Compare Philips Lifeline's phone number, and help-desk. Caution: To reduce any risk of strangulation, Lifeline neck cords are designed to break apart under certain conditions. This website is using a security service to protect itself from online attacks. Who Its Best For: The Lifeline HomeSafe Standard is made for homebound seniors who decide against fall detection. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Are you looking for support for your consumer product purchase? I further understand and agree that Philips Lifeline may utilize pre-recorded messages or contact me using autodialer technology. Koninklijke Philips N.V., 2004 - 2023. Performance & security by Cloudflare. You are about to visit a Philips global content page. Your invoice outlines the monthly charge for the Lifeline medical alert service and rental of equipment, as well as any applicable state taxes. Mention your AARP membership number when calling Lifeline. Sure, it's a little pricey as I've tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. A loud siren-like noise is emitted from the pendant during an emergency situation if the personal response agent or first responders are having difficulty locating the user. We review each product thoroughly and consistently and give high marks to only the very best. Unlike many other personal emergency systems, Lifeline requires an up-front device fee of $99.95 to cover the purchase of each system's equipment. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time. Search results for {words} ({number} products). Click here for important information about the recall of certain Philips Respironics Sleep and Respiratory Care devices. The mailing address you can return the unit to is: Philips Lifeline, 203 Avenue B, Youngwood PA, 15697. Photo: Bay Alarm. Tocontactour team on investor matters, visitour Investor Relations contactspage. Select option 4, then option 3 for Parts Ordering, Availability, Pricing and Order Status. For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com, To order parts, please call Parts and Tech Support at 800-722-9377. https://www.lifeline.philips.com/medical-alert-systems/fall-detection.html, Flippo, Robert. Customer Services Portal specially for healthcare professionals Have a non-critical service request? Use the full original product model number (e.g. For help with your Lifeline medical alert system, mobile app, or health service, the following guides provide illustrated instructions for set-up as well as resources for operation and troubleshooting. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. You are about to visit the Philips USA website. Tell us a bit about your product and we'll show you where to find the product number. Ordering from Lifeline is designed to be straightforward and hassle-free. (Of course, Lifeline can call EMS, too.) Making a change will cause duplicate charges for the same period. Lifeline operators are trained to abide by HIPAA standards and each receives 80 hours of education related to geriatrics, stress management, and safety. Company contacts Media contacts All other requests. Name of the referral people to be contacted, if different from the contact, Troubleshooting attempted to solve the issue, Has a Philips technician already been informed about the issue? At this point, the app is a nice freebie to complement the Lifeline system. The company does, however, offer automatic fall detection at no extra cost with some of its plans, while many companies charge an additional monthly fee for the feature. Message, some long text goes in here and some boring description to be overwritten programatically Find out more about when your order will be delivered and how to track your parcel. If you are someone looking for different ways to save money on a medical alert system, you might want to read my analysis of LifeFone. Repairing your product helps it to last longer and reduces the environmental impact of your purchase. Call Philips Lifeline customer service faster with GetHuman +1 800-635-6156 Customer service Current Wait: 4 mins (4m avg) Hours: Mon-Fri 9am-5pm EST; best time to call: 10:45am Get to a live person fastest: Calling the Philips Lifeline number above should go right to a real human being However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. Philips acquired the company in 2006. The wearable unit includes two-way communication, a GPS locator, a water-resistant help button, and a rechargeable battery that lasts up to five days on one charge. FYI: The length of time, or lie time, that someone who has fallen and is unable to get up on their own is significant. Call855-651-7015orEnter Zip Code for Rates. Many call operators are bilingual and speak both Spanish and English. Requires user account. Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". A Complete Guide to Medical Alert Systems, Cyberbullying and Social Media Negativity, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, https://www.lifeline.philips.com/medical-alert-systems/fall-detection.html, https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information, Comes with a combination lock / stores a key for emergency personnel, An additional two-way talk communicator to extend the range in your home, An app-connected dispenser that releases medication doses at preset times, Fall Detection Included With an At-Home System. Im completely happy with it. Regarding our electric shavers, trimmers or Oneblades:'NL9206AD' is the postcode of the factory; the model number is printed near to it. Regularly update your products software to take advantage of improvements, new features and bug fixes. Provides freedom and peace of mind while at home or miles from it. HomeSafe with AutoAlert is identical to HomeSafe Standard except for the fall detection upgrade. However, this method of payment still requires us to generate and mail an invoice, which will prompt an invoice fee. Jenny also covers caregiving, Medicare, assisted living, memory care, and Alzheimers and Parkinsons diseases. How frequently do I need to change the battery and what type of battery is needed? However, it should not be worn in a pool as chlorine can damage the device. Formerly, the Manager of Brand Strategy at Kenandy, a B2B SAAS startup backed by KPCB, Salesforce and Lightspeed Ventures, I directed all elements of . Access our complete library of DICOM Conformance and IHE Integration Statements. Both of these options include shipping costs. Philips Lifeline HomeSafe is a traditional home-based medical alert system with a speaker/receiver base and a wearable pendant or bracelet used as a remote panic button. When the battery has about 30 days remaining, it will send a signal to Lifeline and a representative will contact you to make arrangements for the replacement. By clinical application Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence. At this time you are not able to view your transaction history on the Lifetime website. (Some systems . Lifeline has updated its Lifeline Cares mobile app, a service that connects device wearers and caregivers in a hub to manage alert devices and share notes and updates. If/when location detection for caregivers is added to the app well, thats a different story. Sitemap| These vary, but be sure to ask for military discounts if youre part of a military family. She has hand-tested the industrys top medical alert systems, writing nearly 50 in-depth articles that help seniors age safely in place. Requires user account. The action you just performed triggered the security solution. HomeSafe makes replacing batteries simple for users. Address 1000 Washington Street, Suite 600, Boston, MA 02118 Directions Phone Open from 8:45 a.m.-5 p.m., M-F (617) 305-3580 If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Andrea Nixon. Otherwise, you pay $19.95 for shipping and set up the system yourself. For the first 6 months, new subscribers receive $6 off the monthly fee of a HomeSafe system. Since the sale, the company has maintained a strong reputation with seniors and their loved ones. To order an AED itself, call the same number (1-800-225-0230) and press option 2. Out of the three offerings, I think the lockbox is the wisest investment. (866) 488-8719 Enroll Today The systems vary widely in price, starting as low as $29.95 per month to $49.95 per month. When you have a Lifeline medical alert system, Lifeline Cares connects a care circle of family and friends, so you can easily share important information and provide support. We are here to help! Choosing the right medical alert system is a difficult decision, and there are many factors to consider based on your current lifestyle. Today, we are redefining what it means to be there at every point in the aging journey. Nuc Medicine 5. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Lifeline has the following features. Unfortunately, when I inquired with a company representative about the maximum distance that a voice could be picked up when using the voice extension, the representative was unable to answer with any certainty. Lifeline Systems (formerly Philips Lifeline) was founded in 1974 by a gerontologist, a specialist who studies older adults. Call us today at 855-345-0130. By professional role Get more out of your product investment and continuously enhance your clinical knowledge and skills. Philips lifeline is all I know. Find all investor-related information inourInvestor Relations section. For security purposes, we are not informed why a card is declined. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. We will be happy to work with you to resolve the issue and preserve your peace of mind. He has had for a few years. And, if you opt for professional installation, the charge is $99. The action you just performed triggered the security solution. You are about to visit a Philips global content page. Order Information Delivery Options & Charges Returns & Exchanges Need Additional Support? HomeSafe Cellular Quick Setup Guide (pdf) How to connect your mobile system GoSafe system For on-the-go coverage, GoSafe 2 is a great choice. On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that: Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50. Other brands sell lockboxes at similar prices. Lifeline monitoring prices are slightly high, as noted above. A main benefit is that the primary caregiver can create a Care Circle of people for Lifeline to contact in case of emergency. Have a non-critical service request? If I had a parent with dementia who wandered from home, Id really like to know their location. This service is helpful if you'd like to have someone go over everything with you and ensure that your device is in working order. Pro Tip: GoSafe2s audio beacon is a one-of-a-kind feature. That said, a Lifeline agent explained that GPS tracking for caregivers on their GoSafe 2 device is in the test phase. See below for details about our policies and processes. With options like fall detection and mobile pendants, there is a solution for every lifestyle. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Lifeline by reviewing your monthly credit card or bank statement. What's the Best Refrigerator Temperature? Members save 15% on medical alert service and get free shipping and activation. Some documentation requires user account. Not happy with your purchase? Consumer hotline: (800) 392-6066 4. Trial period: 30 days. Please note that all salary figures are . One digital platform for asset maintenance, reporting and managementanywhere, anytime. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, Google Play Store. All you need to do is press your help button, worn as a wristband or pendant, and a Trained Care Specialist will make sure you quickly get the help you need. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guardrails, or who might encounter other protruding objects upon which the cord can become tangled. Please note that if we receive a signal from your Lifeline equipment after you have notified us to cancel, your services will be reactivated and your applicable Auto Pay deduction will resume on the same monthly bill cycle. Who Its Best For: HomeSafe with AutoAlert is best for seniors who spend most of their time at home and want the extra protection of automatic fall detection. 2. If you subscribe to a plan, receive equipment, and are not satisfied with the way Lifeline works, the company asks you to call customer service for an exchange or replacement. Other brands have medication reminder services that cost much less, but the Lifeline option actually dispenses medication, which helps to reduce the chance of dosage errors. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, two-way communication through the mobile device, location tracking, and rechargeable battery that lasts two to three days. If you value GPS location tracking and other neat caregiver features, you may want to check out our review of Aloe Care Health. Since 1974, Lifeline has served over 7.5 million people. Lifelines On the Go system costs $49.95 per month and comes with an all-in-one unit, charging cradle, and power cord. . All you do is plug your Communicator's power cord into a wall outlet, and your system's ready to go. You can reach a support technician via phone or live chat. I like that the plug-in base system has a 30-hour battery in case of a power outage. I bought a very expensive Philips OLED TV which developed screen burn in and was unwatchable. And I appreciate the all-in-one design, as mobile devices from some other brands require both the mobile device and a fall detection button while on the go. How do I sign up for training/clinical education? Button signal range may vary due to differing environmental factors. Lifeline offers a range of in-home and on-the-go mobile alert systems. This is a great service. Company contacts | Philips About us Company contacts How can we help you? Submit Incident Report| The first consideration should be whether you want an in-home or on-the-go medical alert system.