Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Intersectionality, domestic abuse and housing Customer Service Rep, Remote Customer Service. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd All answers shown come directly from Stonewater Reviews and are not edited or altered. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll We manage around 32,500 homes in England for over 70,000 customers . We aim to respond to all email queries within two working days. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. How can we deliver good, quality, and affordable homes to the people wh . There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. How ready are you? (727) 582-3100. www.pcclb.com. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. stonewater customer promise. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. If you are reporting an emergency, please do not utilize this means of communication. We may not get better overnight but we promise well keep using your feedback to get better. california hotel laws; fort hood levy brief link; cassie laundrie update. Read 1 more review about Stonewater. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Copyright Stonewater. If you would like to send us feedback please visit You can update your choices at any time in your settings. stonewater customer promise . gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 %PDF-1.5 % The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. This is based on anonymous employee reviews submitted on Glassdoor. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. I am delighted that you are interested in joining Stonewater at this exciting time in our development. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. A free inside look at company reviews and salaries posted anonymously by employees. Stonewater is a leading social housing provider. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. You can see our Customer Commitments here. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Customer APP ID: stonewater. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Stonewater customer community group on Facebook. Not to mention all the roles that make a business function, in HR, Finance and IT. To get a job at Stonewater, browse currently open positions and apply for a job near you. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Today is all about celebrating and recognising great customer service and the people who deliver it. Put simply, if you want to make a positive difference, working in housing is for you! Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Overall, 67% of employees would recommend. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. The Customer Complaint Panel who are they and what do they do? If you are a registered user, please log in. If you are reporting an emergency, please do not utilize this means of communication. This is the Stonewater company profile. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. This latest performance shows some areas where were hitting our targets and others where were not there yet. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. stonewater customer promise. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Stonewater Customer Hubb. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Phone us: 01202 319 119. If it matters to our customers it matters to us." Stonewaters goal is not to work with general agents or quote mills. They handled all the details with the insurance company. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. https://lnkd.in/eskQbV8D Overall, 67% of employees would recommend working at Stonewater to a friend. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. . Perpetrator accommodation removing the cause of harm If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. If it matters to our customers it matters to us." Excellent customer support. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Feedback. stonewater customer promise. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Changes won't be saved until you sign up for an Enhanced Profile subscription. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. We value the importance of what EDI brings to our organisation, our colleagues and customers. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. 2 Stonewater reviews. Watch this space. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. . We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. I will raise any outstanding repair you have with the team and they should be in touch. stonewater customer promise. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. hbbd```b``5 L@E) $3H@i 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream 100% of job seekers rate their interview experience at Stonewater as positive. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Home Realizacje i porady Bez kategorii stonewater customer promise. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Over the last three months weve carried out a whopping. Job specializations: Customer Service/HelpDesk. Questions were not too difficult and it felt very relaxed. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. cscl star vessel flag autism and narcissism differences. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. You can find it here. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Customer Promise "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Feedback. You must do this within 15 working days of our response. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. We aim to respond to all email queries within two working days. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. 8th March 13:30 BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Their personnel know their . They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Government contracts account for 3.7 million employees in the United States. You could be our next: Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Interviewers were very welcoming and made me feel at ease. Your name * Your email address * Confirm email * To tell us your thoughts, please complete the following, 2 minute survey. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. This form will not work unless you enable cookies. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. 09/27/2022. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. The process took 2 weeks. *?00120 4! Comprehensive. LEARN MORE Remote/Work from Home position. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Does there seem to be diversity at Stonewater? Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. The findings from these events will be published in the next few months watch this space! The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Call your management office directly or the local authorities at 911. You can see our performance for the last quarter, as well as the previous reports on our website. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Retrofit is a key solution to some of the energy bill challenges were facing today. This button displays the currently selected search type. Transparency . Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Or you can send us a message on our website. I could pick out names but does that not devalue the work others do. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Whether they need emotional, physical or financial support or advice it's always free. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Copyright Stonewater. One of the ways we do this is with our customer commitments. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. CLS Sicherheit - Sicherheitsfachkraft Wien. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. The CCP will then meet and make their recommendations within 5 days of their meeting. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Our customer commitments are the service standards weve set with you. Others should be encouraged to follow their lead. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. cscl star vessel flag autism and narcissism differences. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. by chloe calories quinoa taco salad. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Use this form to let us know about incidents of anti-social behaviour. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. ;R?q:40? 68% of employees think that Stonewater has a positive business outlook. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Today is all about celebrating and recognising great customer service and the people who deliver it. Our customer commitments are the service standards weve set with you. -Maya Angelou Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. (i There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. These agencies . ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Customer Experience Advisor. California Insurance License #0G51436. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. stonewater customer promise . They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Customer enquiries. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. I want to celebrate all the great work our teams do. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Christian Lauterbach - Sicherheit im Betrieb. 590 0 obj <> endobj I look forward to sharing another update for the final three months of this financial year sometime in April. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. endstream endobj startxref June 29, 2022 russell hantz wife; Category: . hlRmk0+}K`,j"c[IvNsztiDc@h Project Officer please contact your property management office. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. New Homes Coordinator Day 5 of #NCSW2022 is Customer Service Recognition Day! Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. We think we could be the perfect match for you too but which way will you swipe? @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Call your management office directly or the local authorities at 911. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. Does Stonewater offer an employee assistance or workplace counselling program? Development Manager You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media.