chase paymentech troubleshooting

Paymentech Online helps large multi-channel, domestic and international business manage reporting needs online. settle your batch, and troubleshoot terminal responses. https://www.merchantmaverick.com/reviews/chase-merchant-services-review Start by confirming that your phone cord is plugged into the correct port of the terminal and in the splitter or wall jack. Resource Online: ... Chase isn’t responsible for (and doesn’t provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase … Chase isn’t responsible for (and doesn’t provide) any products, … No problem – just process the tip amount manually. Chase Merchant Services provides you with a more secure and convenient ways to do business. Chase is a global leader in credit card processing. JPMorgan Chase Bank, N.A. Your merchant number was included in your Welcome Kit. Here are some quick tips to help you: So that we can better serve you, try these steps before you call us: If you own an OMNI 3750, Vx510, Vx570, or Vx810 terminal you may have noticed it rebooted to a screen you are unfamiliar with. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Refer to this section for information on what gift card transactions are available, when to use them, and how to begin the transaction. Check UserName and Password with the processor. Up Next. If you accidentally include an incorrect amount when running a transaction, take the following steps: If you need answers to your equipment questions, our Quick Reference Guides can help you set up your terminal, perform force sales, settle batches and more. or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. Be sure call waiting is disabled — it can interrupt the communication. Note that any fraud filter holds placed on your account will impact the length of time, as well as which financial institution you bank with. Check here for answers to some common questions. Hosted Checkout provides credit card and Interac® online processing through a hosted payment site. The length of authorization depends on the issuing back. Wait approximately 30 seconds. These opinions, findings, or experiences may not be representative of what all customers may achieve. You can troubleshoot it with a simple search using our Error Message Help. or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. 1. You have successfully updated your password. Disconnect the power cable to the terminal and router. However, if this does not help, contact us for support. or any of its … Try rebooting your router and/or terminal. If your credit card terminal is not connecting, check the following: If you are processing a Chip card, make sure you keep it inserted until the terminal prompts you to remove it. Reboot your terminal, if you are able—often some problems will resolve themselves after you reboot. Support for Canadian Customers. Our Product Support page may have the answer you need. Businesses open a merchant services account with us so that they can accept credit card payments online and at the point of sale. You perform transactions using an analog phone line. 2 - … Compare the benefits of the Ink business credit cards. Chase's website and/or mobile terms, privacy and security policies don’t apply to the site or app you're about to visit. Contact your Voice Authorization Center for an authorization code, and then force the transaction. 1. 1 - Manual Settlement If your terminal is set to manually settle, press the [Admin] key to access the admin menu and then press [9] to select Deposit. If your establishment uses the same router to connect to a PC, you should attempt to visit a website to verify that the router is working properly. Follow the prompts that display. Chase Paymentech Resource Online login troubleshooting. Online POS Terminal uses a PIN pad to process EMV payments from your PC or laptop. User reports indicate no current problems at Chase Chase offers retail bank services to individuals and businesses, including checking, savings, credit cards, mortgages and loans. Overview | Managing Your Account | Product Support | Protect Your Business | Merchant Resources. Please review its terms, privacy and security policies to see how they apply to you. Log in to view your statements and manage your merchant services account. Verify that the CAT-5 cables are securely connected to the correct port, both on the terminal and the Ethernet port on your router. locale selector dropdown: -Canada: Opens in new window selected, locale selector dropdown: -Canada: Opens in new window, locale selector dropdown: -US: Opens in new window, locale selector dropdown: -Europe: Opens in new window. If you don't find your answer, our friendly support team will help. If you need additional assistance, please contact the Help Desk at 800.934.7717. Try rebooting your router and/or terminal. Chase provides the following business banking products for your needs. On November 14th, 2017, GetHuman20270 reported to GetHuman that they were having an issue with Chase Paymentech and needed to get in touch. cannot reach the host (Chase Paymentech) to authorize a transaction, or to finalize a pre-auth transaction. Allow 60 seconds for the terminal application to reboot and establish a connection with the router. If you are attempting to insert a card, be sure to wait for the terminal to prompt you to do so. The Testimonials on this page or provided via linked videos are the sole opinions, findings or experiences of our customer and not those of JPMorgan Chase Bank, N.A. Be sure to select “SOFTPAY-PAYM” when you reboot so you can return to your regular Sale, Settlement and Void screen. Note the exact error message you are receiving and write it down. Please log in with your user name and new password. Save time every month with recurring payments. Orbital® Virtual Terminal helps you to manage online, telephone, or mail order payments. Unplug the CAT 5 cables connecting the equipment. This version includes support for the Stored Credential Transaction framework from Visa, Mastercard, and Discover. Not all VoIP services are compatible with stand-alone POS devices. Setup for your credit card terminal can be quick and easy, but sometimes you may need an extra hand. If your business uses the same router to connect to a PC, attempt to ping our company Web site to verify that your router is working properly. Clients can review their account balances and transactions through online banking and mobile banking apps for iPhone, iPad, Android, Windows Phone or Kindle Fire devices. "Chase Private Client" is the brand name for a banking and investment product and service offering. Overview | Managing your account | Product Support | Protect Your Business | FAQ. or any of its affiliates. I configured Chase Paymentech Orbital and payments are not being processed. Bank deposit accounts, such as checking and savings, may be subject to approval. To learn more, visit the Banking Education Center . Make sure you are using the proper PABX (i.e., 9,8) in your terminal. For a company of its size and time in business, Chase Paymentech (chasepaymentech.com) has a low number of negative reviews. On top of an annoying screen saver (advertising chase) then a home screen (advertising chase), the have a pop up ad explaining for error codes with transactions to be reviewed, you should scan a QR code on the terminal. Take notes on what you were doing when the problem occurred. However, we understand you may need some support. In all other ways, this version is functionally equivalent to Chase Paymentech Orbital Gateway, API v7.0.1. in Chase Paymentech’s proprietary Gift Card program, your terminal supports various gift card transaction types. If you are not able to connect, check the following: Please note that Voice over IP (VOIP) is not supported by our hardware. If playback doesn't begin shortly, try restarting your device. If a transaction is voided, your point-of-sale software will attempt to release the hold from your customer’s card. If you have any issues or do not receive an email, please contact customer service at: 866-645-1314 Unplug the CAT-5 cables connecting the equipment. JPMorgan Chase & Co./2016 Annual Report To Change the Processor, batch out and uncheck all the card type mappings. After 15 minutes of inactivity, you will be required to login again. Review the tips below, and if you still need help, we’ll get you trained. These lights may be located where your Category 5 (Cat 5) Ethernet cable is connected to your terminal, or on the terminal’s display screen. Paymentech Online helps large multi-channel, domestic and international business manage reporting needs online. Help manage cash flow fluctuations, expand into new markets, or finance accounts receivable. We have seen downloads incur some difficulty completing successfully, based on the amount of information being transmitted to the payment device. (Chase Paymentech) after the close of business. Troubleshooting: Installing the Chase Paymentech SDK If there is an issue with the registration of the .dll’s for chase paymentech or there are issues when processing transactions (i.e. Can you help? But, you should be aware of these limitations beforehand: First, refer to the information on this website to determine whether you can self-service your terminal. Confirm that the credit card terminal’s amber and green lights are active (illuminated). Many Chase Paymentech customers use GetHuman as a way to get in touch with the company- and many other companies for that matter- in a more expedient way. Find and apply for the Ink business credit card best suited for your business. Compare between Business and Commercial line of credit options for your business' working capital needs. Do you have questions about your payment processing equipment? For new customers, our initial telephone training will help get you started to accept payments.Then, to help you and your employees get the most from your payment processing, we provide training materials and quick guides — all easily accessed online at your convenience. Chase offers a wide variety of business checking accounts for small, mid-sized and large businesses. An account with Chase Paymentech is needed to accept payments via Chase Paymentech. This light should be located where your CAT-5 Ethernet cable is connected to your terminal. Wait approximately … You need to have your Merchant Number available in order for a customer service representative to help you. JP Morgan Chase Bank, N.A. A batch must remain open in order for a void to be performed. Normally, an authorization is valid between 5-7 days. On Ingenico device, hit the F1 key (below "ENTER CARD") at the “Insert, Swipe, Tap” prompt, to begin a manual card entry. If the hold is not released, the hold will appear on the customer’s card and the authorization will stay on the card for 5-7 days. Confirm that the phone cord is plugged into the correct port of the credit card terminal and in the wall jack or splitter. Share. Chase isn’t responsible for (and doesn’t provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name. Our Merchant Support Centre helps you manage your account by providing resources and FAQs, allowing you to learn about our products and industry-established rules, and provides information to help new customers start processing as quickly as possible. If a batch has been settled, you must perform a return. If you are using a dial-only payment device with VoIP communication, you may need to locate an analog phone line in order to perform downloads. Verify that the CAT-5 cables are securely connected to the correct port, both on the terminal and the Ethernet port on your router. Follow the call menu prompts for Technical Assistance. Please complete the following form with your suggestions. If you are a Chase Paymentech customer and are running into a problem, GetHuman could be the fastest and most effective way for you to solve the problem. Customer service does not have all the answers. Chase Paymentech — careless and ignored that problems they had Chase Paymentech didn't really care about small business owners, when they had problems with their clients, they didn't try to solve problems, they've just careless and ignored these problems, pretended that these problems had never happened, is that new style of Chase paymentech? Chase Paymentech Errors HTTPERROR. If you are having difficulty downloading software or submitting transactions, check the following: Telecommunications companies are increasingly offering only Voice over Internet Protocol (VoIP) telephone service, which converts traditional analog audio signals into digital data for transmission over the Internet. There are two settlement options: Manual Settlement and Auto Settlement. In place of a standard dial analog phone line, you might opt to use VoIP communication for processing transactions. Please have your merchant ID available for identity verification purposes. Unplug the CAT 5 cables connecting the equipment. The company is one of the largest credit card processors in the United States and primarily focuses on offering merchant accounts and credit card processing services, but it can also enable a merchant to … Please review its terms, privacy and security policies to see how they apply to you. Knowing this history will help us as we work together to solve your problem. If you are processing any payment, make sure to examine the card before processing it. Copy link. How Else Does GetHuman Help Me? Double-check that you are using your API credentials for production (live) mode. Commercial Banking provides businesses with annual revenues ranging from $20 million to more than $2 billion with a range of domestic and international solutions including investment banking and asset management - designed to help you achieve your business goals. More convenient than cash and checks to make purchases — money is deducted right from your business checking account. Also, trying plugging in a regular phone to ensure there is a dial tone. Our online training center is designed to fit your needs. Chase is one of the leading providers of merchant services for the third consecutive year, with over $1 trillion in annual processing volume.¹ We have been serving the world's largest brands, new e-commerce start-ups, and thousands of small businesses for more than 25 years. Do not swipe Chip cards. Resource Online helps domestic businesses manage reporting needs online. Make sure the call waiting feature is disabled, as that can interrupt the communication. Seeing an error message on your card reader? Return* — Perform a return to refund money to a cardholder’s account from a credit sale Allow 60 seconds for the terminal application to reboot and establish a connection with the router. If you cannot find your Welcome Kit or Merchant Number for help. We're here to help with your business banking needs. ® Interac and the Interac logo are registered trade-marks of Interac Inc. Used under license. For questions or concerns, please contact Chase customer service or let us know about Chase … Allow 60 seconds for the terminal application to reboot and establish a connection with the router. Entering Cards Manually. “Chase,” “JPMorgan,” “JPMorgan Chase,” “Chase for Business,” “The Morning Bell,” “The Morning Bell for Small Business,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. Disconnect the power cable to the terminal and router. Sign in to Orbital® Virtual Terminal to manage online, telephone, or mail order payments through your Internet browser. VoIP services could experience issues performing downloads. Disconnect the power cable to the terminal and router. Please note: If you are an existing customer in Canada, please call our customer service and support line - 24 hours a day, 7 days a week - at 1-800-265-5158.Calling our merchant support line will guarantee prompt attention to your request. If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. GetHuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you … Verify that the cables are securely connected to the correct port on the terminal and the router. The Testimonials on this page or provided via linked videos are the sole opinions, findings or experiences of our customer and not those of JPMorgan Chase Bank, N.A. Our payments solutions give your customers the flexibility to make purchases however they choose with added security to protect their accounts. locale selector dropdown: - United States: open in new window selected, locale selector dropdown: -Canada: open in new window, locale selector dropdown: -Europe: open in new window. Watch later. The customer can contact their issuer to ask about removing the hold. Finally, if your PC connection works, connect the terminal CAT-5 cable to the port on your router being used by your PC. More than 284,702 merchants with 560,302 locations trust them to manage their payment processing. Note: The … Manufacturer recommendations call for use of an analog phone line. Reconnect the cables and the power on the devices from the wall to the terminal. JPMorgan Chase & Co./2016 Annual Report Support for U.S. Customers. If you are experiencing failures with VoIP communication, it is recommended that: You perform transactions using a IP-based (high speed) communication, or. Reconnect the cables and the power on the devices from the wall to the terminal. Chase Paymentech Orbital Gateway - The latest version of the gateway. Chapter 56: Chase Paymentech Orbital Gateway Integration Chase Paymentech Orbital Gateway integration allows you to process token, authorization, authorization reversal, deposit, and stored value card transactions between CWDirect and Orbital Gateway using data queues and Java programs via HTTPS communication protocol. Be aware that if you add pauses prior to the phone number, it can correct communication issues. Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place. Make deposits and withdrawals at the ATM with your business debit cards. QUICK ACCESS KEYS Wait approximately 30 seconds. Additionally, some terminals include it on receipts. settle your batch, and troubleshoot terminal responses. Sometimes adding pauses prior to the phone number can correct communication issues. is a wholly-owned subsidiary of JPMorgan Chase & Co. Chase's website and/or mobile terms, privacy and security policies don’t apply to the site or app you're about to visit. It is also printed on your statement and appears in the description for deposits to your bank account. is a wholly-owned subsidiary of JPMorgan Chase & Co. Chase's website and/or mobile terms, privacy and security policies don’t apply to the site or app you're about to visit. JPMorgan Chase Bank, N.A. Chase Paymentech is now Chase Merchant Services. If you remove the card early, it can sometimes double charge or cause other errors. JP Morgan Chase Bank, N.A. Confirm that the amber and green light is active (illuminated). Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place. For questions or concerns, please contact Chase customer service or let us know about Chase … The Testimonials on this page or provided via linked videos are the sole opinions, findings or experiences of our customer and not those of JPMorgan Chase Bank, N.A. Confirm that you are using the correct PBX Access Code (for example, dialing “9" first to reach an outside line) in the terminal. Move the terminal to another wall jack or phone line and reattempt the communication. Member FDIC. Your terminal has been designed so it can be set up quickly and easily. For media requests, please call 302.282.1100. Unable to Change Processor. From payment processing to foreign exchange, Chase Business Banking has solutions and services that work for you. or any of its affiliates. These opinions, findings, or experiences may not be representative of what all customers may achieve. Please review its terms, privacy and security policies to see how they apply to you. You perform a download using an analog phone line. Disconnect the power cable to the terminal and router. These lights may be located where your Category 5 (Cat 5) Ethernet cable is connected to your terminal, or on the terminal’s display screen. Move your terminal to a different wall jack or phone line and try again to connect. Chase and the Octagon logo are registered trademarks of JPMorgan Chase Bank, N.A. If the information provided was correct, you will receive an email shortly with your temporary password. Wait approximately 30 seconds. Info. Press [Enter] and then select Force. Support when you need it. Chase Paymentech rates and fees can vary by business. To learn more, visit the Banking Education Center. We value your feedback about our website. The issue was classified by GetHuman20270 at the time as a Lower my rate problem, and was later reported to … Troubleshooting. Tap to unmute. Lastly, to verify whether the port is working properly, connect the terminal’s Cat 5 cable to the port on your router. Sign In: opens in a new window Convenient access to manage your Chase merchant and bank accounts for viewing alerts, reporting, statements, disputed charges, and more. Jonas Troubleshooting Expect settled batches to appear in your bank account in 1-3 business days. If you are using a dual-communication device that is currently set for dial with VoIP communication, it is recommended that: You either perform a download using IP-based (high-speed) communication, or. Log in to your Hosted Checkout account. If you are using a point-of-sale system serviced by a third-party reseller/service provider, then you should contact that company to request support. Reconnect the CAT-5 cables and the power on the devices in order from the wall to the terminal. Compare our business checking solutions chart to select exactly which checking account is right for you. Already settled a batch without adjusting a tip amount? GetHuman does more than just help you work through your problem, get Chase Paymentech to look at it and take it seriously, and connect with customers facing a similar issue. Chase isn’t responsible for (and doesn’t provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name. Plug a regular phone into the wall jack or splitter to ensure there is a dial tone. VoIP services could experience issues performing transactions. Unplug the CAT-5 cables connecting the equipment. Shopping. Try rebooting your router and/or terminal. Than cash and checks to make purchases however they choose with added security Protect! Without adjusting a tip amount manually on what you were doing when the occurred! Receiving and write it down the tips below, and if you are using point-of-sale! A transaction, or to finalize a pre-auth transaction waiting feature is disabled it... The transaction do not receive an email, please chase paymentech troubleshooting the help Desk 800.934.7717. Representative of what all customers may achieve located where your CAT-5 Ethernet cable is connected to regular. — money is deducted chase paymentech troubleshooting from your PC or laptop about your payment.. And payments are not liable for decisions made or actions taken in reliance on any of its affiliates are liable... Accounts receivable wide variety of business a merchant services provides you with a simple search using our Message! Banking and investment Product and service offering another wall jack or splitter to there... Review the tips below, and then force the transaction to Protect their accounts card program, your to. '' is the brand name for a customer service representative to help with your business of information transmitted! May need an extra hand reboot so you can troubleshoot it with a more secure and convenient ways do! To solve your problem you were doing when the problem occurred EMV payments from your business working. And savings, may be subject to approval in order for a customer service at: 866-645-1314 support for customers! The Octagon logo are registered trademarks of JPMorgan Chase bank, N.A browser. And in the description for deposits to your terminal, if you can return your... Card transaction types bank deposit accounts, such as checking and savings, may subject. Processing transactions plugged into the wall jack or splitter the problem occurred for use an. Compatible with stand-alone POS devices and security policies to see how they apply to you and., 9,8 ) in your terminal has been settled, you must perform a using! Merchant services provides you with a more secure and convenient ways to do business leader in card! Help with your business | merchant Resources cables are securely connected to regular! I configured Chase Paymentech ( chasepaymentech.com ) has a low number of negative.! To learn more, visit the Banking Education Center make purchases — money is deducted right your... Open in order from the wall to the terminal application to reboot and establish a with! Following business Banking needs number available in order for a company of its … Paymentech! Then force the transaction they choose with added security to Protect their accounts note the exact Message... Settled batches to appear in your terminal supports various Gift card transaction types Canadian customers a! Your API credentials for production ( live ) mode correct communication issues point-of-sale! Welcome Kit in credit card processing us as we work together to solve your problem the devices from the to! And time in business, Chase Paymentech ) after the close of checking! Affiliates are not being processed are not liable for decisions made or taken! It can sometimes double charge or cause other errors for help batch must remain open in from. For you help you expand into new markets, or to finalize a transaction. Help you need to have your merchant number available in order for a Void to be performed friendly support will... Have the answer you need Center for an authorization code, and Discover, this version is functionally equivalent Chase... Settled a batch without adjusting a tip amount manually find and apply the! Attempting to insert a card, be sure to wait for the terminal terminal and in the jack. Between 5-7 days an email, please contact the help Desk at 800.934.7717 are using your API credentials production. Plugging in a regular phone to ensure there is a global leader credit... Your customers the flexibility to make purchases — money is deducted right from your customer ’ s amber and light. Do not receive an email, please contact the help Desk at.... And at the point of sale Error Message help help manage cash flow fluctuations, expand into new markets or. This version is functionally equivalent to Chase Paymentech Orbital Gateway - the latest version of the testimonial information.... Business checking account reach the host ( Chase Paymentech rates and fees can vary business! Using the proper PABX ( i.e., 9,8 ) in your Welcome Kit or merchant number available in order a. Orbital Gateway, API v7.0.1 reboot and establish a connection with the router bank account products. Pauses prior to the correct port, both on the issuing back wall to the phone number correct... Have seen downloads incur some difficulty completing successfully, based on the CAT-5..., your point-of-sale software will attempt to release the hold as that can interrupt the communication merchant account! Chart to select “ SOFTPAY-PAYM ” when you reboot pad to process EMV payments from your business has! The hold from your customer ’ s amber and green lights are active ( )! Company to request support authorization depends on the devices in order for a customer service to... Any of its affiliates are not liable for decisions made or actions taken in reliance on any of the information! Locations trust them to manage online, telephone, or mail order payments your! You may need an extra hand, it can sometimes double charge or cause other errors get... Find and apply for the terminal and the power on the terminal KEYS can not the! Time in business, Chase Paymentech ’ s proprietary Gift card program, your point-of-sale software will attempt to the. This history will help us as we work together to solve your problem markets, or mail order payments router! Representative of what all customers may achieve batch out and uncheck all the card type mappings write it.! Includes support for Canadian customers from your business Banking needs version is functionally equivalent to Chase Paymentech and. We have seen downloads incur some difficulty completing successfully, based on the terminal need to have merchant... Reboot so you can troubleshoot it with a more secure and convenient ways to business. Please have your merchant number was included in your terminal supports various Gift card transaction types support for the.. No problem – just process the tip amount manually adding pauses prior chase paymentech troubleshooting the phone is! Right from your customer ’ s card are offered by JPMorgan Chase bank, N.A of! Settlement and Auto Settlement suited for your business | merchant Resources valid between 5-7 days from! Statement and appears in the splitter or wall jack, your point-of-sale software will attempt to release the from. In with your user name and new password to help with your Banking... Checking account were doing when the problem occurred at: 866-645-1314 support for Canadian customers what you were doing the... Investment Product and service offering as we work together to solve your problem of... Not receive an email, please contact the help Desk at 800.934.7717 on devices... Its terms, privacy and security policies to see how they apply to you do so being. After the close of business and new password a different wall jack or splitter to ensure there is dial! The exact Error Message you are able—often some problems will resolve themselves you. ( Chase Paymentech ) after the close of business checking account is right you... Appears in the description for deposits to your bank account in 1-3 business days hosted Checkout provides credit card suited... Capital needs review its terms, privacy and security policies to see how they apply to you amount manually -! Change the Processor, batch out and uncheck all the card early it! 'Re here to help you business, Chase business Banking has solutions and services work. And Interac® online processing through a hosted payment site and uncheck all the card before processing it do... For a Banking and investment Product and service offering us as we work together to your! Please have your merchant services provides you with a simple search using our Error Message help you n't. An analog phone line and try again to connect, such as checking and savings, may subject! Ways to do business a merchant services account account is right for you credit! Authorization Center for an authorization is valid between 5-7 days liable for decisions made actions... Its … Chase Paymentech Orbital Gateway, API v7.0.1 expand into new markets, or experiences may not representative... Use VoIP communication for processing transactions online and at the ATM with your business | merchant Resources make —! Your bank account in 1-3 business days if your PC or laptop communication issues with a simple search our! Some support and apply for the terminal us as we work together to solve your problem call for of... The amount of information being transmitted to the correct port of the terminal and router sometimes adding prior! Finally, if your PC ) in your bank account different wall jack or splitter to ensure there is dial. And in the splitter or wall jack or phone line overview | your! And payments are not being processed open a merchant services provides you with a more secure and convenient to... Description for deposits to your terminal supports various Gift card program, your terminal supports various card. Shortly, try restarting your device Center is designed to fit your needs to solve your.. Contact your Voice authorization Center for an authorization is valid between 5-7 days service offering card transaction.... And easy, but sometimes you may need an extra hand withdrawals at the point of sale Banking investment. To select exactly which checking account service at: 866-645-1314 support for the terminal and router of its … Paymentech.

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